Frequently Asked Questions
To measure your window or door, follow these instructions:
Our general lead time for customer orders is approximately 4 weeks from confirmation. This timeframe allows for careful planning, custom manufacturing, and quality control to ensure every product meets our high standards.
Please note that lead times may vary depending on our current workload and the complexity of your order. During busier periods, additional time may be required. We’ll always keep you informed of any changes and provide updates throughout the process.
If your project is time-sensitive, we encourage you to get in touch early so we can discuss scheduling options.
To help you complete your project with a polished and functional finish, we offer a comprehensive range of window and door hardware. This includes handles, locks, hinges, latches, and other accessories tailored to suit various styles and requirements.
Our team can supply and professionally fit all hardware components, ensuring they are installed correctly and operate smoothly. Whether you’re after a modern look or a traditional finish, we have options to complement your timber windows and doors.
Let us know your preferences, and we’ll help you choose the right hardware to enhance both the appearance and performance of your installation.
While we do not offer an in-house installation service, we understand how important it is to have your windows and doors installed professionally and efficiently. That’s why we can arrange installation through a select group of trusted builders who regularly work with us and are familiar with our products.
These experienced professionals have a proven track record and uphold the quality standards we expect. If you’d like us to coordinate installation for your project, just let us know—we’re happy to help make the process smooth and stress-free.
• A member of ACFA (Australian Cabinet And Furniture Association)
• A licenced bushfire fabricator to Bal 29 (Licence No. 1028, date 2014-2015)
